Pristine is the perfect name for this company. Had a waste pipe back up thru my walls and flooded my basement. Tom arrived 30 minutes after I called ON A HOLIDAY weekend. He was extremely knowledgeable, professional and most important HONEST with his estimate. He scheduled the work right away and showed up on time. Rather than replace major parts, he gives cost saving options. His prices are more than fair and he explains everything in detail before doing the work. He is polite, trustworthy and I would highly recommend his company. He left the work area in better condition than it was before he started. So refreshing to find a contractor that is reliable, hard working and honest.
I have known Tom for a number of years now. Every time I reach out to him with a plumbing problem He promptly responds. He never rushes a job, and He completes it to my continuous satisfaction. I would recommend Pristine Drain Cleaning Services for any home service required for its expertise. The last problem I had was with my water heater and in a short period of time I had a whole new unit and hot water flowing through my pipes again. Also, the services include the company ensuring the location of the problem is efficiently cleaned after the job is completed.
He arrived on time. Left work areas cleaner than he found them. Great to find a RELIABLE, KNOWLEDGEABLE and COURTEOUS COMPANY. Thank you for a well done job.
Tom was a wonderful man. I say this because I have cancer and as a result, Tom felt it was his honor to fix my clogged drain but he refused to take any payment. Here it was a Sunday morning, he was here for 2 hours and wouldn't let me pay him. Now that is a gentleman and a hero.
Pristine came out and cleaned our Shower drains. He was on time and very courteous. He left us with some enzymes to put down the drain monthly but unfortunately the smell keeps coming back.
Punctual,courteous, and very knowledgeable ! All I could ask for in a professional. I highly recommend Pristine Drain Cleaning and will use them again.
Tom called me saturday afternoon right after I posted the problem.Explained that it was an emergency and he was at my house within an hour,Very thorough, priced very fair and spent the time making sure what was needed for the job and that it was done properly and we wouldn't have any further problems, Would definitely recommend and use again
Tom is very knowledgeable really took his time to correctly identify the problem fixed everything and cleaned up.
tom evaluated our problem and recommended alternatives other than snaking the drain saving us time and money. all we needed was a drain cleaner containing enzymes that was noncorrosive . tom was not interested in charging us for services not needed and increasing the amount billed . his service was honest and professional and that is refreshing and appreciated
Tom was recommended to me by a friend. She said he is really good, explained things to you and arrives on time, True indeed , i had the same experience with him when i called him for a leaky water valve and toilet flush issue. He did an exemplary job and what i like about him is that he also checked the other valves i have and made some recommendations and options. He explains things and was very knowledgeable. Had a pleasant experience and highly recommended and Yes i would call him again on all my plumbing issues.
My friend recommended Tom for his great job in her condo during an emergency situation. I called him when i had a leaky water valve and he came immediately and fixed it on the spot. He also checked all the other valves in the other sinks and recommended to change them as well as those are all plastic and might give me the same issue in the future. What i like about him is that he would inspect everything for you and explain things and let you decide. he is very knowledgeable and gives you options. His work is exemplary and highly recommended. Pleasant experience overall.
They were excellent and would use them again.
Courteous and efficient: highly recommended.
Tom responded quickly to my post and was able to come deal with my problem in a timely fashion. He was polite and knowledgeable and told me all of my options rather than just charging me for the most expensive one. It was a pleasant experience and I would certainly hire Pristine Drain Cleaning again in the future.
I was on the verge of panic, with water pouring out of my toilet, when I found Tom on the HomeAdvisor. I did not know who to call, so I went to the home Advisor. Tom called in less than 5 min. Tom was at my house in 30 min. He found the problem. We had roots blocking our sewer line. On top of that, Tom told us that our sewer line itself was damaged and needed replacing. He was able to feel this problem while "snaking" our line. This repair, (quite major) was done by Tom and his crew. Tom took great care while digging the access trench in my front yard. If you have a plumbing issue, either emergency or other, Tom is your guy.
Tom is an expert plumber who came to clear my sewer line on a Sunday evening from a 35 minute drive away. He worked quickly and gave me advice on how I could prevent my sewer line from clogging up again. He charged me a reasonable fair, almost less that half of what some local guy wanted to do the same job for. I highly recommend Tom, and will be quick to give him a call for my plumbing needs, should they arise, in the future.
Tom, from Pristine drain cleaning service, was our savior today! My husband and I are first time home owners and have been in our new home less than one year. So of course when we had a serious back up of the drain in the basement we were scared. Tom immediately eased our fears and assured us he had dealt with issues like ours many times. He arrived promptly and worked diligently and treated us and our home with the utmost respect! We highly recommend Pristine Drain Cleaning Service, and will be using them for any future plumbing issues. Thank you Tom!!!
I appreciated the painstaking investigation and consultation before the work was scheduled. The clog was due to 60 years of corrosion and couldn't have been fixed by ordinary means. Glad to have it resolved for the same price as other companies charged for simple snake job.
He did it for half the price charged by the "brand name" rooter company and even fixed another minor plumbing issue.